Terms and conditions

Terms and conditions

Here we set out the terms and conditions by which we supply the products and services. We have done our best to make these terms and conditions as user-friendly as possible. Please take time to read them before ordering any products or services from us.

Understand that by ordering any of our products or services, you agree to be bound by these terms and conditions.

You will need to indicate your acceptance of these terms by clicking on the “I accept your terms and conditions" during the registration or checkout process.

If you don't accept these terms and conditions, you will not be able to order any goods or services from our site.

Our terms and conditions are subject to change at any time, and it is your responsibility to check back regularly before ordering goods in case there are any changes.

Who are we?

Springboard Stories is the trading name of Indigo Timmins Ltd, a company incorporated in England and Wales under company number 8088213, whose registered office is at 2 Hamilton Terrace, Leamington Spa, Warwickshire, CV32 4LY.

Our contact details

If you have any questions regarding Springboard Stories, its goods, services or an order that you have placed, please contact us by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.; completing the Contact us form available here; calling us on 01926 424 464 (Monday - Friday 08:00-18:00); or by faxing us on 01926 424 464.

Your status

By placing an order through our site, you agree that you are legally capable of entering into binding contracts; you are at least 18 years old; and, the information given on your order form is complete and accurate.

Our contract

All orders are subject to acceptance by us and availability of the requested item(s).

After placing an order, you will receive an email from us acknowledging that we have received your order. It will state what the item(s) you have ordered are, the cost (including VAT and postage and packaging) and delivery and invoice details. If your order has been unsuccessful, you will be made aware of the reason why and possible explanations – this acknowledgment email does not mean that your order will have been accepted.

On orders for physical product sold from our 'Shop' we will send you a Dispatch Confirmation. That email shall represent our legal acceptance of the offer you made to purchase the item(s) and the contract between us (the Contract). This Contract will only be formed when we send you the Dispatch Confirmation. 

If the order is incomplete and some items are not dispatched, those item(s) will not form part of the Contract. In the event of any change, such as a change in price or expected delivery date between completion of your order and Contract formation, we shall inform you and you shall at that point have the right to either (i) accept such change (in which case your email reply will represent a new offer which we will accept upon notification of dispatch) or (ii) reject such change (in which case your email reply will represent a withdrawal of your order, or the relevant part of your order as the case may be).

Availability and delivery goods

Availability information and delivery times are clearly displayed on the site next to each individual goods/service. If no delivery date is specified, your order will be fulfilled within seven to ten days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

Risk and title

The goods will be at your risk from the time of delivery. 

Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.

Price and payment

All prices will include VAT where VAT is applicable, but exclude delivery costs, which will be added to the total amount.

Refunds and returns

Your statutory rights as a consumer are not affected if, for any reason, you wish to return any goods bought from us within fourteen days of the day after the date the item is delivered (by law, customers from within the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered). This applies to all of our products except for any digital items that are downloaded (see “Downloads”).

Where you have validly exercised your rights to withdraw from any purchase you will receive a full refund of the price paid for the goods in accordance with our refunds policy.

Please note that we only accept returns for non-faulty products that are returned in their original condition and which have not been used or have no signs of wear and tear.

Please see our full “Returns policy” for more information.


Digital files, including without limitation download to own video, audio and portable document files ('Downloads') will only be made available for you to download once your payment has been authorised. No contract of any kind between you and Springboard Stories is formed unless and until you make payment for the Downloads.

Intellectual property rights

Copyright and all intellectual property rights in the content of the Website are owned by Springboard Stories and are protected by such rights including, without limitation, by copyright and under trademark laws.

Registered individual users can print, download to a single personal computer, classroom computers or tablet device to display or run online resources on an interactive whiteboard or projector but are subject to the following conditions:

  1. such copy is used only for non-commercial personal or non-commercial educational purposes (including use as teaching aids);
  2. unless stipulated, copy may not be modified, altered or adapted in any way, for example, but without limitation, graphics may not be used separately from the corresponding text; and
  3. all copyright and other proprietary notices must be kept intact on any copies made by you.

In order to request permission to reprint any material from the Website please write to:

Rights, contracts & special sales
Springboard Stories
14 Hamilton Terrace
Leamington Spa
CV32 4LY

No part of this Website may be reproduced, copied, uploaded, posted, republished, transmitted or distributed, in any form, and/or for any other purpose. Use of the Website content for any other purposes other than as allowed in these Terms and any modification, alteration or adaptation of the content is an infringement of intellectual property rights of Springboard Stories and may infringe the rights of third parties.

No part of our Website may be reproduced on or stored in any other website or networked computer environment or included in any public or private electronic retrieval system or service without Springboard Stories’s prior written permission.

No rights are granted to use any logos which appear on our Website other than as expressly set out above.

Under no circumstances shall the use of our Website grant to any user any interest in the content of the Website or in any intellectual property rights of Springboard Stories.

Access to the Website

Springboard Stories reserves the right to terminate your access to our Website or any part of it or to withdraw any of our services at any time, without notice, for any reason (including without limitation any breach of these Terms).

Occasionally, we may restrict access to some parts of or to our entire Website. This includes users who have registered with us. While we endeavour to ensure that our Website is normally available 24 hours a day, we shall not be liable if for any reason our Website is unavailable at any time or for any period.

If we ever terminate your registration to our Website, you must destroy all materials obtained from the Website and all copies thereof, whether in print or downloaded onto a computer.

Force majeure

Springboard Stories shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Limitation of liability

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit Springboard Stories' liability for death or personal injury as a result of Springboard Stories' negligence.

We accept no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to any item delivered that is caused by any event or circumstance beyond our reasonable control.

Shopping safely online – secure guarantee

Springboard Stories places great importance on maintaining the security of the information that you provide and for this reason we use advanced Internet security system to safeguard your data. We use WorldPay. This means that all the data that you send through, including your credit/debit card number and name and address, is encrypted and converted into code before it is transmitted across the Internet. Therefore in the extremely unlikely event that the data should be intercepted, it would be encrypted and difficult to decipher.

Transfer of rights and obligations

The contract between you and Springboard Stories is binding on you and us and on our respective successors and assigns.

As such you may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


Your privacy is very important to us and we only collect and process data in accordance with our Privacy Policy. By using the Springboard Stories' shop you consent to such collection and processing and you warrant that all data provided by you is accurate.

Entire agreement

The terms and conditions set out here and any of the pages expressly referred to in them (such as the Privacy Policy) represent the entire agreement between us in relation to the subject matter of any Contract and supplant any prior agreement, understanding or arrangement between us, whether in writing or oral.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

Invalidity and governing law and jurisdiction

If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected. Contracts between you and Springboard Stories shall be governed by English law and you and Springboard Stories submit to the non-exclusive jurisdiction of the courts of England and Wales.

Privacy policy

Springboard Stories is committed to protecting your personal information when you are using our website. We want our website to be a safe and enjoyable environments for you to use. This Privacy Policy relates to our use of any personal information you provide to us in the course of you using our services.

Read more ...

We are sometimes required to collect information about you. This privacy policy explains the following:

  • what information we may collect about you;
  • how we use any information we collect about you;
  • when we may use your details to contact you;
  • whether we disclose your details to anyone else;
  • your choices regarding the personal information you have provided to us;

As we have set out Springboard Stories is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as "data protection laws").

Our website may contain links to websites owned and operated by organisations other than us, “third parties”. These third party websites have their own privacy policies and their own rules as to how they use cookies. We urge you to review these separately. They will govern the use of personal information which you submit or which is collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

What information we collect from you

When you sign up to participate in or receive services from Springboard Services and this may include services such as ordering products, newsletters, competitions, readers’ offers, surveys or online registration, we may ask for personal information about you. This can consist of information such as your full name, e-mail address, postal address, telephone or mobile number.

By entering your details in the fields requested, you enable Springboard Services and its service providers to provide you with the services you select.

We may also use your IP address for some of our website services (please see our "Cookies policy").

How we use the information they collect about you

Springboard Stories will use your personal information for a number of purposes including the following:

  • for service administration purposes, which means that Springboard Stories may contact you for reasons related to the service you have signed up for example, sending your order to you or to provide you with password reminders should you forget your password
  • to notify you of changes to our service or maintenance to the website;
  • if you have submitted some content for one of our future topics we may contact you;
  • to personalise or improve the way any advertising we may present to you online (see our Cookies policy):
    • IP addresses may also be used to identify the location of users, the number of visits from different countries
    • IP addresses may also be used to block disruptive use;
  • to meet product order; to process payments; and to keep our records up to date;
  • where you have consented to be contacted, to send you direct marketing by telephone, post or email about special offers and current or new products that you may be interested in;
  • to enable other people or businesses to carry out work on our behalf;
  • to manage our competitions and contact the winners;
  • where you have given us your permission, to pass your information to carefully selected organisations to allow them to tell you about their special offers or products and services that may be of interest to you.

We will only use your information within Springboard Stories company. We will not pass your information to other third parties for marketing purposes unless you have consented to this.

We will only disclose your data to third party data processors with your consent or where we need to do so in order to provide a service. The data processors to whom we may pass your data will be appropriately contracted third parties. Otherwise, we will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

Springboard Stories will require all third party data processors to whom your information is disclosed to comply strictly with its instructions and we will require that they do not use your personal information for their own business purposes.

Contacting our customers

Springboard Stories may contact you:

  • in relation to fulfilling any service you have signed up for in order to ensure that we can deliver the services to you;
  • where you have opted to receive newsletters or other correspondence;
  • to invite you to participate in surveys (participation to surveys is voluntary);
  • to carry out obligations arising from any contracts entered into between you and Springboard Stories; and
  • for marketing purposes where you have specifically agreed to this.

Springboard Stories will never contact you for marketing purposes by phone or email to promote new services to you unless you agree to be contacted for these purposes.

Keeping your personal information

We will hold your personal information on our systems for as long as is necessary for the relevant service. If you wish to cancel your registration with us, you may do so by writing to This email address is being protected from spambots. You need JavaScript enabled to view it.. If you change your profile to opt-out of receiving communications, your record may stay on the system so we can ensure that we do not contact you in the future.

Where you contribute to a Springboard Stories website we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.

You and the Data Protection Act

The Data Protection Act gives you the right to request a copy of the personal information Springboard Stories holds about you and to have any inaccuracies corrected. (There may be an administration charge for information requests and we will require you to prove your identity with two pieces of approved photographic identification.) We will use reasonable efforts to supply, correct or delete personal information about you on our files.

Changes to our Privacy Policy

Our privacy policy may be updated from time to time. You may wish to check it each time you submit any personal information to any Springboard Stories service. Revisions will be dated.

Contacting us about this Privacy Policy

If you have any questions or comments about this Privacy Policy please contact:

Website Administration
Springboard Stories
14 Hamilton Terrace
Leamington Spa
CV32 4LY

Cookie policy

Privacy statement:  How we use cookies

Cookies are very small text files that are stored on your computer when you visit some websites. 

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning as you might expect.

The following is necessary in the operation of our website.

We will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

The following are not strictly necessary but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional cookies

Our website will:

  • Track the pages you visits via Google Analytics

Targeting cookies

Our website will:

  • Allow you to share pages with social networks such as Facebook (If available)

We will not

  • Share any personal information with third parties.


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  • “A really wonderful resource for teachers who still believe that there is value in stories and in handling books. Thank you!”
    “A really wonderful resource for teachers who still believe that there is value in stories and in handling books. Thank you!” Hannah Fuller Bookhappy, Durham
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